6.05 Yes, We Never Say"No"
How do managers of an international hotel chain get their staff to provide a quality service?
(Rpt) (Stereo)

6.35 Art in 14th-century Florence: Orsanmichele
Tracing the development of this church into one of Florence's most important Shrines.
(Rpt)

America at the End of the 20th Century
The first of six programmes, today looking at the confusions, tensions and new forms of social control that characterise the post-modern city of Los Angeles.
WEB SITE: www.open.ac.uk/sunday/

A series on outstanding achievements in science and technology. Today, a look at the development of space travel, from the earliest ventures to present-day voyages. Repeat Stereo..............................

A weekly questto find the greatest cartoon of all time. Presented by Paul Burnham.

Fantasy animation set in Paris in 1483. Quasimodo and his friends join forces with the King to overcome sinister plots and deadly traps. ....

The Sunday morning entertainment show, set in a wacky hotel. This week's guests include Diane-Louise Jordan and Toby Anstis, who will be presenting a new series of Bright Sparks on Wednesday on BBC1, plus Home and Away's Kate Ritchie. There's music from reggae artist Shaggy, the outdoor activity game Buried Treasure with Annabel Croft, and more mayhem with The Smedleys. Presented by Grant Stott and Sarah Vandenbergh.

Write to: Fully Booked, [address removed].
Luxury Luggage Competition Line: [number removed] (calls cost 25p: please ask permission before you phone; lines are open until midnight on Sunday). E-Mail Address: [email address removed] Web Site: [web address removed] Ceefax: page

Continuing live coverage of the fourth morning's play between England and Australia at Old Trafford. Introduced by Tony Lewis. Coverage continues in Sunday Grandstand.

Political events as they affect the South East. Presented by Jon Sopel.
REGIONAL PROGRAMME

Introduced by Desmond Lynam.

1.30, 4.00 Cricket: Third Test
Further coverage of the day's play between England and Australia at Old Trafford. The current Australian team does not pose the same threat as Allan Border's teams, who won Test matches in Manchester in 1989 and 1993. Commentary by Richie Benaud, Geoffrey Boycott, David Gower, Tony Lewis and Ian Chappell.

3.40 Motor Sport
Action from round 14 of the British Touring Cars Championship from Croft in Darlington. Commentary by Murray Walker and Charlie Cox.

6.00-8.00pm Wimbledon 97
Featuring news and reaction to the men's singles final, played live on BBC1, plus coverage of the ladies' doubles final.

(Stereo)
Videoplus code for 1.30-8.00
1.30-4.00 (not PDC)
4.00-8.00 (not PDC)

Dishes and Digits. The nineties saw a dramatic acceleration in the pace of change affecting broadcastjournaiism, as deregulation, newtechnoiogy and foreign competition took theirtoii on network news.
American magazine programmes found that sex and violence boosted their ratings, Russian journalists learned that disaster seiis, and British reporters were stifled by the infiexibitity of the verytechnoiogythatwas meant toheipthem. Narrated by Edward Stourton. Last in the series.
Producer Peter Cereso !e; Executive producer G!ynnjones Stereo SuottMed.. ◆ Whose news do you use?: page 24

How do you set about designing an alien? As part of A Weekend on Mars, the BBC's Natural History Unit challenges a team of top scientists to conceive and design alien life forms of the kind that might plausibly populate worlds beyond our own. The results, which include flocks of huge flying predators and giant balloon plants, are brought to life using 3-D computer animation.
(Stereo) (Subtitled)

Monsters from outer space?: page 7

He is one of the most controversial designers of his generation, the working-class Londoner whose rise to the top of the fashion world has been nothing short of meteoric.
Alexander McQueen left school at the age of 16 with only one O-level to his name: last October, just 27, he became head of design at Givenchy.
This film follows McQueen at the recent London Fashion Week, and records his preparations for Givenchy's pret-a-porter show in Paris.
Stereo Subtitled

Highlights of the men's singles final. which, weather permitting. will have been played on Centre Court earlier today.
The unseeded Richard Krajicek caused a major upset in 1996 when he won the title. becoming, in the process, the first Dutchman ever to win a Grand Slam event. Will Pete Sampras be crowned champion for the fourth time or will there be a new name on the trophy this year - a British one, even? Introduced by Sue Barker.

Thriller, starring Elliott Gould
As the world watches on TV, Capricorn One, the first manned mission to Mars,lands on the angry red planet. But deep in the Arizona desert, three threatened astronauts plant the American flag on a film set. aware that their aborted mission is now a fake-a top secret cover-up.
Showing in widescreen format.
Director PeterHyams (1978. PG)
subtitled .......................... See Films: pages 52-59 ****

Followed by Weatherview

Summer Nights
2.00 Great Outdoors Essentials
Create Gardening .tjmNCUMES
4.00 Hindi Urdu Bol Chaal 3 and 4; Famously Fluent
BUSINESS AND WORK
5.00 The Small Business Programme Merging and Trade Fa<rs Twenty Steps to Better Management-the drama The Wsfon Thing
OPEN UNIVERSITY
6.00 Just Like a Girl
Rpt 72954S4
6.25 Danger-Children at Play Rot 727499.:
6.50-7.15am Children. Science and Common Sense Rpt Stereo 6S
LEARNING ZONE GUIDE: [number removed]