Tom explores a part of the industry close to his heart: the highly skilled and competitive world of fine dining. Is it possible to reach perfection when chefs are, by nature, never satisfied? Show more
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Tom meets trailblazing operators who are risking everything to redefine the British pub, all whilst trying to navigate the cost of living crisis. Show more
Tom serves up more revelations from the world of hospitality. This time, his attention turns to street food, which is experiencing something of a boom when the industry is struggling. Show more
Tom heads to a remote hotel, an ice cream parlour and his own restaurant to look at inventive methods businesses employ to cope with fluctuating seasonal demand.
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The biggest celebrations in life would be nothing without hospitality operators working tirelessly behind the scenes. Tom looks at how the industry delivers exceptional service on a huge scale. Show more
Tom meets brave and ambitious entrepreneurs looking to expand their businesses in the midst of some of the toughest economic conditions the industry has ever seen. Show more
Despite a UK-wide recruitment crisis, Tom discovers how some businesses are finding clever ways to build and retain strong, effective teams. Show more