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A retail guru shares the tricks of the trade with failing boutiques.

A retail guru sets out to keep Britain's small shopkeepers in business by sharing the tricks of the trade with failing boutiques.

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Mary Queen of Shops: Series 3

Mary Portas

Tara Jang

Mary Queen of Shops: Series 3: Episode 6: Lightwater Homecare

Lightwater Homecare

Episode 6

Episode 6: Lightwater Homecare

Series 3

BBC Two - Mary Queen of Shops, Series 3, Lightwater Homecare

Mary Portas takes on a sprawling hardware store that has seen profits plunge 60 per cent.

Retail guru Mary Portas takes on her biggest challenge yet, a hardware store that has seen profits plunge 60 per cent. Progress with the owner seems impossible.

Retail guru Mary Portas is back and she's just in time: as the high street reels from our love affair with the major supermarkets, the nation's independent retailers need Mary's help more than ever. Stalwart indies such as greengrocers and bakers are disappearing in their hundreds. All is not lost: times might be tougher than ever, but Mary believes that small shopkeepers that are willing and able to adapt can still thrive.

Mary tries to fix a broken down Surrey DIY store - but the owner seems to have a screw loose! He's seems to have forgotten the nuts and bolts of his business, and it's up to Mary to hammer home some sense.

Lightwater Homecare has seen profits plunge 60 per cent in the last three years alone, as people reject this local shop in favour of chain store and big warehouse rivals. But that's no surprise: owner Tony has lost sight of DIY as he's introduced greeting cards, party balloons, novelty calendars and even live pets, and his most of his staff could barely change a lightbulb.  

Mary's drive to focus Tony's business and revolutionise DIY shopping and service comes up against a brick wall of resistance. This vast, sprawling store is the biggest she's ever taken on, and progress with this owner seems impossible. It's all a far cry from the mid 80s, when Tony's company was making millions. He's now at risk of losing his business and everything he has invested in it - his pension and his home.

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Mary Portas shares the tricks of the trade with failing boutiques

Retail guru Mary Portas sets out to keep Britain's small shopkeepers in business by sharing the tricks of the trade with failing boutiques

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Series 3

Episode 6: Lightwater Homecare

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