www.bbc.co.uk/learningzone
Workskills in Travel & Tourism Repeats not indicated
2.00 The Complete Guide A comprehensive introduction to the travel industry. 15577 3.00 Safety and Leadership A practical guide to health and safety, plus a look at management skills 80916 4.00 Customer
Care and Business How to keep the customer coming back. 380415.00 Fasten Your Seatbelts Monty Don and Carol Smillie find out what it's really like at the sharp end of the holiday industry.