How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print. Show more
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The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds. Show more
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened. Show more
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund. Show more
Rip Off Britain
Series 15
I was put on a different flight from my kids - because the plane was too small
44 minutes
First broadcast: on BBC One LondonLatest broadcast: on BBC One Wales HD
Available for 2 months
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. Show more
The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale. Show more
The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust. Show more
When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help! Show more
The team investigates the holiday deal websites whose offers were very different to what was advertised. Show more
Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy. Show more
From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government. Show more
How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived. Show more
The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home. Show more
Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line. Show more
The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board. Show more
Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering. Show more
The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week. Show more
The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket. Show more
Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers. Show more
The tour operator that one couple say really let them down when their coach transfer took a turn for the worst. Show more