The British tourists conned out of thousands of pounds when scammers struck during a spot of holiday shopping – and how Spanish police busted a crime ring making millions. Also, the couple who painstakingly saved for a once-in-a-lifetime cruise and set their heart on one destination, only to be told months later that the route had changed and they couldn’t have their money back. The team reveals your rights when your cruise itinerary changes before you set sail. And if you’re on holiday when a natural disaster strikes, how should your tour operator react? The team meets one woman who says she felt failed by her tour operator during the Rhodes wildfires. Show less