How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print. Show more
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The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds. Show more
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened. Show more
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund. Show more
Rip Off Britain
Series 15
I was put on a different flight from my kids - because the plane was too small
44 minutes
First broadcast: on BBC One LondonLatest broadcast: on BBC One Wales HD
Available for 2 months
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. Show more
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead. Show more
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book. Show more
Rip Off Britain
Series 15
I had to bathe my disabled son in the garage after a dispute with my insurer
43 minutes
First broadcast: on BBC One LondonLatest broadcast: on BBC One Northern Ireland HD
Available for 2 months
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son. Show more
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected. Show more
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets. Show more
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised. Show more
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills. Show more
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website? Show more
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them. Show more
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right. Show more
The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale. Show more
The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust. Show more
When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help! Show more
The team investigates the holiday deal websites whose offers were very different to what was advertised. Show more
Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy. Show more