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Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

Alex Polizzi - The Fixer

Factual: Money

Alex Polizzi sets out to wage a one woman campaign to save Britain's family businesses.

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Alex Polizzi - The Fixer: Series 3

Alex Polizzi

Maria Knowles

Colin May

Dan Adamson

Rachel Innes-Lumsden

Alex Polizzi - The Fixer: Series 3: Episode 4: Big Space

Episode 4

Episode 4: Big Space

Series 3

Big Space

BBC Two - Alex Polizzi - The Fixer, Series 3, Big Space

Will a couple running a soft-play centre realise the importance of customer satisfaction?

Alex Polizzi fixes the issues that kill so many companies. Can she help a couple running a soft-play centre to realise the importance of customer satisfaction?

Alex Polizzi, champion of small businesses, finds fixes for the critical issues that kill so many companies. In this episode, Alex looks at getting your product right. Big Space is a children's soft-play centre run by Lester and Sue Adams. Setting the business up from scratch, the couple remortgaged their house and ploughed all their savings into the business. But their product is woeful and, to compound the challenge, they must serve two distinct customers: both parent and child.

Privileged access to Pret A Manger's training academy unearths some groundbreaking philosophies, and a visit to Londons largest family restaurant, the Rainforest Café, reveals the importance of themed fun.

Can Alex get this small company to realise the importance of customer satisfaction?

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Alex Polizzi finds fixes for the critical issues that kill so many small companies

Alex Polizzi, champion of small businesses, returns with a new series. This time Alex is finding fixes for the critical issues that kill so many companies

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Alex Polizzi - The Fixer

Series 3

Episode 4: Big Space

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