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The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

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The Call Centre

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Factual: Families & Relationships

Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

BBC Three

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

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Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

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Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

The Call Centre: Series 1

Jon Connerty

Tim Green

The Call Centre: Series 1: Episode 4: The Cash Cow of the Company Has Stopped Giving Milk

The Cash Cow of the Company Has Stopped Giving Milk

Episode 4

Episode 4: The Cash Cow of the Company Has Stopped Giving Milk

Series 1

BBC Three - The Call Centre, Series 1, The Cash Cow of the Company Has Stopped Giving Milk

The centre's most lucrative contract is ending and it's down to Nev to find a replacement.

Series following staff at a call centre in Swansea. The centre's most lucrative contract is ending and it's down to Nev to find a replacement or take some tough decisions.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

The centre's most lucrative contract is ending and it's down to Nev to find a replacement or take some tough decisions. He tries to convince the centre's army of smokers to kick the habit. Muscle man Corey is convinced that in Swansea it's more important for boys to look good than girls.

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

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The Call Centre

Series 1

Episode 4: The Cash Cow of the Company Has Stopped Giving Milk

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