Original version

BBC One

BBC One Yorks & Lincs

The Call Centre

Documentaries

Reality

Factual: Families & Relationships

Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

BBC Three

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One London

London

BBC One West Midlands

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

BBC One North West

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

BBC One Yorkshire

BBC One Oxfordshire

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

BBC One Cambridgeshire

BBC One Channel Islands

BBC One Scotland

Scotland

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

BBC One Wales

Wales

Jon Connerty

Tim Green

The Call Centre: Series 1: Episode 3: Surround Yourself with the Right People and the Rest is Easy

Surround Yourself with the Right People and the Rest Is Easy

Episode 3

Episode 3: Surround Yourself with the Right People and the Rest is Easy

Series 1

Surround Yourself with the Right People and the Rest is Easy

BBC Three - The Call Centre, Series 1, Surround Yourself with the Right People and the Rest is Easy

Nev finds an unorthodox solution for dealing with top sellers Chickenhead and Griff.

Series following staff at a call centre in Swansea. Chickenhead and Griff are two of the centre's best sellers, but are becoming hard to manage. Nev finds an unorthodox solution.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Chickenhead and Griff are two of the centre's best sellers but are becoming increasingly difficult to manage, so Nev finds an unorthodox solution. Hayley wants to prove her organisational skills.

The Call Centre: Series 1

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

Accessibility links

Programme Index

The Call Centre

Series 1

Episode 3: Surround Yourself with the Right People and the Rest is Easy

Contributors

Genres

Formats

Brand

Series

BBC One Yorks & Lincs

About BBC One