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The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

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The Call Centre

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Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

BBC Three

Simulcast of BBC One Scotland in high definition. From 14/01/2013

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Simulcast of network BBC One in high definition. From 03/11/2010

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Simulcast of BBC One Wales in high definition. From 29/01/2013

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Jon Connerty

Tim Green

The Call Centre: Series 1: Episode 2: Some Will, Some Won't, So What, Next!

Some Will, Some Won't, So What, Next!

Episode 2

Episode 2: Some Will, Some Won't, So What, Next!

Series 1

BBC Three - The Call Centre, Series 1, Some Will, Some Won't, So What, Next!

Nev needs to find a sales agent to represent the call centre in a nationwide competition.

Series following staff at a call centre in Swansea. CEO Nev needs to find a sales agent with the perfect voice to represent the call centre in a nationwide competition.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Nev needs to find a sales agent with the perfect voice to represent the call centre in a nationwide competition. Sales agent George gets taken under Nev's wing and given a crash course in how to be a stud, while the girls on the sales floor fight over a gorgeous new 'hot-boy' at the company.

The Call Centre: Series 1

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

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The Call Centre

Series 1

Episode 2: Some Will, Some Won't, So What, Next!

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