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The Call Centre

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Factual: Families & Relationships

Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

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Simulcast of network BBC One in high definition. From 03/11/2010

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Jon Connerty

Tim Green

The Call Centre: Series 1: Episode 1: Happy People Sell

Happy People Sell

Episode 1

Episode 1: Happy People Sell

Series 1

BBC Three - The Call Centre, Series 1, Happy People Sell

Nev finds admin assistant Kayleigh a new boyfriend and tea-lady Hayley gets a gift.

Series following staff at a call centre in Swansea. CEO Nev Wilshire plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Using his unorthodox approach to management, Nev plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend. Tea lady Hayley gets an unexpected gift from Nev, but her smile vanishes after the sales manager plays a practical joke on her.

The Call Centre: Series 1

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

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Episode 1: Happy People Sell

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