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BBC Three

The Call Centre

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Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

BBC One

Simulcast of BBC One Scotland in high definition. From 14/01/2013

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Simulcast of network BBC One in high definition. From 03/11/2010

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Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

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The Call Centre: Series 1

Jon Connerty

Tim Green

Aysha Rafaele

Kimberley Nixon

Nev Wilshire

The Call Centre: Series 1: Episode 5: Get Back on the Horse and Ride

Get Back on the Horse and Ride

Episode 5

Episode 5: Get Back on the Horse and Ride

Series 1

BBC Three - The Call Centre, Series 1, Get Back on the Horse and Ride

CEO Nev hits the road to find a replacement contract for the call centre.

Series following staff at a call centre in Swansea. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Nev hits the road to find a replacement contract for the call centre. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform. Sales manager Twe gets results by using the management technique of comedy.

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

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The Call Centre

Series 1

Episode 5: Get Back on the Horse and Ride

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