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The Call Centre

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Factual: Families & Relationships

Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.

Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.

BBC One

Simulcast of BBC One Scotland in high definition. From 14/01/2013

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Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

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Simulcast of BBC One Wales in high definition. From 29/01/2013

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Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

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Jon Connerty

Tim Green

The Call Centre: Series 1: Episode 3: Surround Yourself with the Right People and the Rest is Easy

Surround Yourself with the Right People and the Rest Is Easy

Episode 3

Episode 3: Surround Yourself with the Right People and the Rest is Easy

Series 1

Surround Yourself with the Right People and the Rest is Easy

BBC Three - The Call Centre, Series 1, Surround Yourself with the Right People and the Rest is Easy

Nev finds an unorthodox solution for dealing with top sellers Chickenhead and Griff.

Series following staff at a call centre in Swansea. Chickenhead and Griff are two of the centre's best sellers, but are becoming hard to manage. Nev finds an unorthodox solution.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Chickenhead and Griff are two of the centre's best sellers but are becoming increasingly difficult to manage, so Nev finds an unorthodox solution. Hayley wants to prove her organisational skills.

The Call Centre: Series 1

A multi-platform service for 16-34s, featuring comedy, entertainment and factual content.

The BBC’s multi-platform service for 16 to 34s, innovating with breakthrough comedy, stand-out entertainment, brave documentary and intellectual factual content.

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The Call Centre

Series 1

Episode 3: Surround Yourself with the Right People and the Rest is Easy

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