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Inside John Lewis

Liz Allen

Kimberley Littlemore

Julian Mercer

Julian Rhind-Tutt

Inside John Lewis: Episode 3

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Episode 3

BBC Two - Inside John Lewis, Episode 3

Programme three looks to the future as John Lewis expands its fashion offering online.

A series going behind the scenes of John Lewis as it tackles the recession. Programme three looks to the future as John Lewis expands its fashion offering online.

In a television first, the BBC goes behind the scenes of John Lewis - one of Britain's biggest and best known department stores - as it tackles changing tastes, tougher competition and the worst recession for 80 years. 

Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.

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Documentary series going behind the scenes of John Lewis

In a television first BBC Two goes behind the scenes of John Lewis – one of Britain's biggest and best known department stores – as it tackles the worst recession for 80 years in Inside John Lewis.

In a television first BBC Two goes behind the scenes of John Lewis – one of Britain's biggest and best known department stores – as it tackles changing tastes, tougher competition and the worst recession for 80 years in Inside John Lewis. 

When John Spedan Lewis gave his shops to his employees he pioneered the commercial co-operative, making every staff member a partner and handing out a share of the profits. 

However, times have been hard for the last six months, and the pressure is on for the second half of the year. The series explores whether a business model developed in the Twenties can really survive the commercial turmoil of the 21st century.

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