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Raising the Roof: The Home Improvers

on BBC Two England

Investigations into the murkier activities of housing professionals.

Paul Kenyon goes undercover to reveal the bogus claims and pressure tactics used by some home-improvement firms, including a salesman who cries if you don't buy.
See today's choices.

Choices: Raising the Roof 8.00pm BBC2
After Paul Kenyon's excavation of the darker side of the housing business, those involved should be seriously thinking of putting their own house in order before selling, building or in this case remodelling other people's.
The targets of this fourth programme are the home improvers and their high-pressure salesmen, caught here by hidden cameras. Kenyon tracks down the salesman who sobs if the customer doesn't buy his kitchen and doorsteps the director of a leading conservatory business that regularly, and legally, ceases trading (thereby voiding all guarantees given) only to start up again under another name.

Contributors

Reporter:
Paul Kenyon
Producer:
Arif Nurmohamed
Series Producer:
Stewart Lansley

BBC Two England

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