Making the Most of Things Performance guru Robert Schaffer thinks that "most organisations hop along at about half their real capabilities." He argues that if companies can capture what happens in a crisis and make it routine, they will improve their performance at no extra cost. His approach stresses the importance of targets, teamwork and score keeping. This report features three organisations - Betterware pic, Wandsworth Council and United Aluminium Inc - that use these techniques and have achieved remarkable results.
Producer James Reed
Series producer Brian Davies