How do you persuade a receptionist that you need an urgent appointment? Have you ever been afraid to change an appointment which doesn't suit you?

Presenters Indira Joshi , Burt Kwouk, Isla St Clair, Marina Sirtis and Trevor Thomas show you the most effective way of making and changing appointments. With Patricia Brake, Donald Gee, Nina Baden Semper

For more information on today's topic, in 13 languages, phone [number removed]
Book (same title), £2.75, from retailers