Fourth in a series of six programmes in which bosses turn a video camera on themselves.
When Sue Riley is promoted to junior sister of an orthopaedic ward in east London's Newham General Hospital, she relishes the challenge. It's her first job as a manager, but after ten years in nursing, she knows what she wants to achieve. Tonight's programme follows Sue during her first year as sister, showing how she copes with the demands of patient care and leading a small team of nurses in a changing NHS.
Sue faces the task of pulling together her demoralised team so that the ward can survive in the new competitive environment. She wonders if she can ever get the ward up to scratch and agonises over dealing with a nurse who is upsetting everybody else on the team. Meanwhile, there is a cliffhanger over whether a patient will ever decide if she wants an apple or ice cream for pudding. Filmed entirely by Sue and her staff, the programme gives an insider's view of today's health service.