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Back to the Floor: No Place Like Home

BBC Two
on BBC Two England

David Batts, MD of the Radisson Edwardian chain of hotels and chairman of the London Tourist Board, works as everything from chambermaid to concierge at the Marlborough and Kenilworth hotels. During a hectic week, he has to deal with floods of complaints from visitors and even loses a German tourist's suitcase.
What lessons will he take back to the boardroom?
(S)
Website: [web address removed]

Contributors

Subject:
David Batts
Series Producer:
Hugh Dehn
Series Editor:
Robert Thirkell
Source: Radio Times

BBC Two England

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