A series of ten programmes.
Your rights when you buy a service are much more limited than for goods if things go wrong but new legalisation may improve matters. A coat needs shortening but Delphine, the dim shop assistant, gets the instructions mixed up. When Paul and Cathy turn up to collect it the manager denies responsibility.
Introduced by BRIAN REDHEAD
Legal interpreter DAVID TENCH of Consumers' Association
Sketches by Chris Miller
Animations by TED ROCKLEY
Production ANNA JACKSON and DAVID ALLEN