Spying on Angels. In the hardest challenge yet for the customer service sleuth with a hidden camera, Dylan Winter goes undercover in a maternity unit. His report from Lincoln County Hospital reveals the long hours that pregnant women have to wait in the ante-natal clinic. Meanwhile, the hospital is doing its own survey of waiting times to find out if it is meeting the demands of the Patient's Charter.
Doctors and nurses tell Dylan that they know how to reduce waiting times. But will the hospital's management listen? Series producer David Dawson-Pick
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