The Customer is Always
Right! Imagine a place where customers regularly travel 100 miles to buy bread and milk, passing hundreds of other supermarkets on their way, and where total commitment to the customer is carved in stone!
Stew Leonard 's dairy store in Connecticut is just such a place, showing what it takes to be a customer-oriented company. Producer Robert Cooke
Series editor Brian Davies
* BBC TRAINING VIDEO: for details ring. BBC Training Videos [number removed].