Anita Roddick, British business heroine and champion of environmental causes, has had better years than 1994. Share prices in her company have been falling and detrimental accusations have been flying.
Talking about this for the first time on television, she tells reporter Jane Robins about the pressures of the past year and how her empire intends to fend off increasing numbers of competitors targeting the same market.

Transcript: for a transcript of this programme, price £20.00, please write to BBC, [address removed] (telephone [number removed])