A series of five training films
4: T'ain't what you say, it's the way that you say it ...
How oan supervisors and shop stewards handle the language breakdowns that happen at work with Asian, European and West Indian workers?
TOM JUPP , of the National Centre for Industrial Language Training, gives some direct hints with light-hearted help from RENU SETNA
NORMAN WARWICK , EDWARD KELSEY and ROBERT EAST.
Director PAUL KRIWACZEK Producer JOHN TWITCHIN
