Front-Line Managers. The second of three profiles of Britain's new frontline managers. A ward sister in the NHS and two Geordie supervisors in a Japanese company face daily conflicts to meet their targets.
When the Japanese opened Komatsu in Newcastle, they wanted managers who would make decisions from the shop floor. And when a hospital revolutionised its management, it wanted ward sisters to take responsibility not just for patients, but also for budgets. Producer Fiona Pitcher