Most people are satisfied with their family doctors, but what if something goes seriously wrong? Few know where to complain and, those who do, frequently end up frustrated by the system.
Growing concern about the rise in complaints and the way they are handled has
brought action from the Government and the medical profession.
For the first time on television, the President of the General Medical Council, Sir John Walton , speaks about the GMC's disciplinary procedures.
Wendy Fisher-Gordon , lawyer and journalist, who went through the system when her youngest son died, gives her own view of it, and talks to patients and GPs. Produced by MARYSE ADDISON BBC Manchester
● HELPLINES: page 69