Call You and Yours

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You and Yours: Call You and Yours - Financial Complaints

Call You and Yours - Financial Complaints

BBC Radio 4 - You and Yours, Call You and Yours - Financial Complaints

Have you had to complain about your bank, credit card or insurance company?

On today's Call You and Yours we're asking: Have you had to complain about your bank, credit card or insurance company?

On today's Call You and Yours we're talking about complaining. The Financial Ombudsman Service says complaints to them were up by 20 percent in the second half of 2023 compared to the previous year. It was driven by a rise in complaints about banking with current accounts and credit cards making up over 40% of the Ombudsman’s cases within this sector. The Ombudsman also saw an increase in complaints about insurance services. 

Have you had to complain to a bank, credit card or insurance company? What went wrong and how easy was it to get in touch and get your problem sorted? 

When it comes to money why are we more willing to protest about poor service - do we have more to moan about today or have we turned into a nation of complainers? 

Call us on 03700 100 444. Lines are open at 11 am on Tuesday February 13th. 

You can also email us now at youandyours@bbc.co.uk. Don't forget to include a phone number so we can call you back. 

PRESENTER: WINIFRED ROBINSON 
PRODUCER: CATHERINE EARLAM

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