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Business Daily: Can you be sued for writing a bad review online?

Bulletins

Can an online review lead to legal action?

15/04/2024 GMT

Can you be sued for writing a bad review online?

BBC World Service - Business Daily, Can you be sued for writing a bad review online?

Cosmetic surgery patients in the UK who complained about their care face legal action

We hear from cosmetic surgery patients in the UK who are facing legal action over reviews they wrote on a website.

We depend on online reviews for everything from hotel and restaurant bookings, to what products to buy, and as we hear in this programme, medical and cosmetic procedures. 

If a customer feels unhappy with a service they've paid for, they might want to leave a bad review. But what happens if the company they're complaining about doesn't like it?

In the UK, a cosmetic surgery company, Signature Clinic, is taking some of its former patients to court after they posted negative reviews or comments on support groups. We hear from some of them. 

(Image: A surgeon putting on surgical gloves. Credit: Getty Images)

Presented and produced by Ed Butler

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