Ambulance

Editorial

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West HD

Documentaries

Factual: Health & Wellbeing

Documentary series taking a detailed look at ambulance services.

Life and death decisions on the frontline. From control rooms to the crews on the street, meet the people making sure every second counts.

Series 12

BBC One London

London

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria HD

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One South West

Formerly part of a wider BBC One South East region. Separated as BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One London HD

BBC One Channel Islands

BBC One Oxfordshire

BBC One Cambridgeshire HD

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands HD

BBC One Oxfordshire HD

BBC One Channel Islands HD

BBC One East Midlands

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East HD

BBC One Yorkshire HD

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East HD

BBC One Yorks & Lincs

BBC One South East

BBC One North West

BBC One Yorkshire

BBC One North West HD

BBC One North East & Cumbria

BBC One Yorks & Lincs HD

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The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One West HD

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

Simulcast of BBC One Wales in high definition. From 29/01/2013

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BBC One Scotland

Scotland

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

BBC One Wales

Wales

Christopher Eccleston

Simon Ford

Peter Wallis-Tayler

James Robinson

Tasha McLintock

Dan Nightingale

Dragonfly Film and Television

Ambulance: Series 12: Episode 4

Episode 4

BBC One - Ambulance, Series 12, Episode 4

The ambulance service feels the impact of hospital delays.

Ambulance crews struggle to deal with life-threatening emergencies while also being the last resort for those who have no-one else to turn to.

This episode follows the team in control and crews out on the road across Lancashire as they respond to those in need. It was filmed in 2023 in the north west of England, one of the areas hardest hit by the cost-of-living crisis, where the ambulance service increasingly acts as a vital safety net for those struggling to cope. It does this while also working hard to deliver emergency care to over seven million people living in the region amid some of the most challenging times in the NHS’s 75-year history.

It’s just after 5pm, and reports of a male lying face down in the road come into control. Advanced paramedic Amy, who attends the most life-threatening emergencies, is immediately dispatched. Amy arrives and takes the lead. CPR continues, but the patient’s heartbeat is irregular. Amy makes the decision to drive the patient to hospital for a last attempt to save his life.

As the night shift begins, 82 patients are waiting for an ambulance, with a new call being taken every 30 seconds.

Paramedics Cameron and Kiera are called to a category 2 emergency – a nine-year-old girl with a bowel blockage. On arrival, they discover the patient has been suffering for months and not getting the help she needs, despite her mum’s best efforts. Despite her discomfort, the crew manage to tease a smile from their young patient when they discuss her brother's upcoming wedding and ask to see the beautiful dress she’ll be wearing – they’re determined she will be better in time to make the wedding in five days' time.

Across the region, over a quarter of all ambulance crews currently treating patients are queuing at hospitals, and 46 patients are waiting for an ambulance. Meanwhile, one of the call handlers is on the phone with a verbally abusive patient who has called the service 35 times in the last year, and dispatcher Vicki despairs when she has a job come through for somebody with athlete's foot.

Paramedic Kelsea and newly qualified paramedic Bushra are dispatched to a 40-year-old male, unconscious, not breathing and bleeding from the head. Due to the severity of the call, senior paramedic Debbie is also dispatched. The patient is bleeding heavily from a fall after a seizure. Debbie, Kelsea and Bushra work to stem the blood. Despite all this, he is initially reluctant to go to hospital for further investigation.

Dispatcher Gary sends Bushra and Kelsea to an 82-year-old lady who has had a fall. On arrival, they discover she has been on the floor all night. She didn’t call because she thought the effects of the fall might wear off, and the paramedics gently admonish her, saying she should have called for help straight away.

Four hours into the day shift, call volume has nearly doubled. Paramedics Cameron and Kiera are dispatched to a 57-year-old male with abdominal pain who is fighting for breath. On arrival, they discover their patient has lost five stone in just four and a half months and is in constant chronic pain – but every time he takes himself to hospital he’s sent home without treatment. He’s at breaking point, but paramedics Cameron and Kiera are determined to help, so they take him to hospital again.

A new call comes in from a GP for a 65-year-old male she’s concerned about. The patient has bad abdominal pain, and his diabetes isn’t controlled. The GP is worried he may have sepsis. The crew immediately get the patient onto the ambulance. En route, he takes a sudden downward turn – his heart rate is fluctuating between being dangerously fast and dangerously slow. The crew notify the hospital of his worsening condition while Bushra seeks to calm the patient.

Across the patch, Cameron and Keira are dispatched to an asylum seeker who is feeling suicidal. He is desperately missing his family, who are still in his home country. He says he has tried everything to get them over to the UK, but his efforts have failed. As a result, he says he wants to die. The paramedics are quick to establish this isn’t a job for the Ambulance Service – especially as the patient has been referred for mental health support already. It is yet another demonstration of how, when people don’t know who to turn to, they often turn to the Ambulance Service.

The Ambulance Service always responds to life-threatening emergencies, but now, with the longest wait times in the history of our NHS, the paramedics are also dealing with many other types of call. This episode highlights a service under severe pressure where, despite the constraints and the daily challenges they face, the crews still work tirelessly to provide the best care they can to the communities they call home.

Ambulance: Series 12

BBC One

Bafta award-winning series Ambulance is back in the north west at a time when the NHS is facing the twin crisis of unprecedented strikes and growing waiting lists.

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