Rip Off Britain

Legal

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

Factual: Consumer

Series 16

The Rip Off Britain team is ready to tackle the issues you feel affect you the most.

The Rip Off Britain team is ready to tackle the issues that most matter to you - from bills and bad customer service, to holidays and food.

BBC Two

BBC One West Midlands HD

BBC One London

London

BBC One Cambridgeshire HD

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria HD

BBC One North West

BBC One Yorks & Lincs HD

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East HD

BBC One Yorks & Lincs

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

BBC One Oxfordshire

BBC One Nightlight

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

BBC One Yorkshire HD

BBC One Channel Islands HD

BBC One Oxfordshire HD

BBC One South East HD

BBC One North East & Cumbria

BBC One South HD

BBC One West Midlands

BBC One Yorkshire

BBC One South West HD

Formerly part of a wider BBC One South East region. Separated as BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One London HD

BBC One West HD

BBC One East Midlands HD

BBC One North West HD

BBC One Channel Islands

BBC One Cambridgeshire

BBC One East

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

BBC One Scotland

Scotland

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

BBC One Wales

Wales

BBC Two England

England

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

BBC Two Northern Ireland

Simulcast of BBC Two Wales in high definition

BBC Two Wales HD

Simulcast of network BBC Two in high definition.

BBC Two HD

Angela Rippon

Gloria Hunniford

Julia Somerville

Rowland Stone

Chris Walker

Lizz Martin

Rip Off Britain: Series 15: Episode 3

Episode 3

Series 15

BBC One - Rip Off Britain, Series 15, Episode 3

Customers who order one thing but receive another and then are refused a refund.

Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.

Consumer champions Julia Somerville, Gloria Hunniford and Angela Rippon take up the cases for viewers who called for help when things seemed stacked against them. In this edition, the online shopping customers who ordered one thing but got something else altogether and were refused a refund. 

We also look at the people caught out by clauses in company T&Cs, which they say were too hard to find. We reveal the holiday firm whose T&Cs are nearly three times longer than a competitor's – and we challenge those with some of the wordiest contracts to trim them down. In our advice clinic, tech expert David McClelland has invaluable tips for tackling the scourge of spam emails.

Accessibility links

Programme Index

Rip Off Britain

Series 15

Episode 3

Contributors

Genres

Brand

Series

BBC One HD

About BBC One