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Business Daily: The content moderators taking Big Tech to court

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The content moderators taking Big Tech to court

12/02/2024 GMT

BBC World Service - Business Daily, The content moderators taking Big Tech to court

We find out why outsourced workers in Kenya are locked into a David vs Goliath battle

Workers in Africa are pushing back on the outsourcing model and demanding better pay and conditions

We hear from former moderator Daniel Motaung, who has taken Meta and their outsourcing partner, Sama, to an employment tribunal in Nairobi.

US lawyer Cori Crider, from tech justice NGO Foxglove - which supports Daniel and others who have taken legal action -  believes that content moderation is one of the most important tech jobs, particularly when there is a conflict in the region. The recent war in Ethiopia and some of the posts made on Facebook were the catalyst for another lawsuit challenging Facebook’s algorithms.

And social researcher and activist Leah Kimathi believes that there is not enough investment in moderating in various African languages. She also campaigns for the Big Tech and African governments to end, what she calls, the “Wild West” approach and get together to create specific legislation governing how social media companies operate on the continent. 

Produced and presented by Ivana Davidovic

(Image: Daniel Motaung. Credit: Foxglove)

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