You and Yours

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Factual: Consumer

BBC Radio 4 FM

You and Yours: Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

BBC Radio 4 - You and Yours, Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

What help is there for social care bills?

We speak with a listener who fears she won’t be able to pay her husband's social care bills for much longer, and doesn't know where to get help.

We were contacted by a 83 year old listener, Marie, who has spent £200,000 on care costs for her husband, John. He has dementia. 
The care home costs are more than £1200 a week, and their savings are nearing the point where there won’t be any left to pay the bill. Marie contacted us to ask for advice on how she can continue to afford to pay for John’s care, what her options might be, and where to get help. 
We will be speaking to Age UK to guide us through the options that are there, and where to go for help. Iona Bain, the financial journalist, will also join us to talk about equity release, and is this a safe option to pay for care. 

With the weather being cold and wet, it’s no surprise that January is the busiest month for booking a holiday. But, are those deals that we see online too good to be true? Well it seems in some case they are, because they are actually scams that will leave you out of pocket, and without a holiday to go on. Travel expert Simon Calder and fraud and scam prevention expert, Jim Winters will be telling us how to protect our selves whilst looking for a break. 

And energy companies and bad customer service - two things that will get a lot of you shouting at the radio I'm sure. We will be talking to consumer experts, Which?, about their recent energy company survey that shows that British Gas comes at the bottom of the table, as well as a man that was paying for his neighbour's energy. 

Presenter: Winifred Robinson
Producer: Dave James

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You and Yours

Cost of Care; Holiday Scams; Customer Service from Energy Suppliers

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