In Touch

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In Touch: The Support Hub; The RNIB's Helpline Services

The Support Hub; The RNIB's Helpline Services

BBC Radio 4 - In Touch, The Support Hub; The RNIB's Helpline Services

We discuss a potential solution to telling multiple organisations about your access needs.

We peek behind the curtain at a service that aims to help people through the most challenging moments of sight loss; the RNIB's helpline.

We often hear on In Touch about your frustrations with having to repeatedly provide your access requirements to many different organisations, for them often to not be listened to. Well Experian, the company perhaps best known for checking your credit score, have tried to come up with a solution. They have launched something called The Support Hub, where you can provide your preferred methods of communication and any other access needs in one place and they will distribute that information amongst your service providers for you. Experian's Product Director Paul Lamont explains more about how the service works and Pardy Gill tells us what he thought after trying it out. 

The early stages of sight loss can be extremely challenging and so we thought we'd peek behind the curtain at the RNIB's Helpline, a service that aims to provide support through every moment of sight loss, but especially those more challenging moments.

Presenter & Producer: Beth Hemmings	 
Production Coordinator: Liz Poole  

Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

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