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Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

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Knowledge, drama, comedy and the arts for a broad adult audience.

BBC Two is a lively channel of depth and substance, carrying a range of knowledge-building programming complemented by great drama, comedy and arts.

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Rip Off Britain

Factual: Consumer

Series 16

The Rip Off Britain team is ready to tackle the issues you feel affect you the most.

The Rip Off Britain team is ready to tackle the issues that most matter to you - from bills and bad customer service, to holidays and food.

Simulcast of network BBC One in high definition. From 03/11/2010

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Angela Rippon

Gloria Hunniford

Julia Somerville

Rowland Stone

Chris Walker

Lizz Martin

Rip Off Britain: Series 15: Episode 3

Episode 3

Series 15

BBC One - Rip Off Britain, Series 15, Episode 3

Customers who order one thing but receive another and then are refused a refund.

Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.

Consumer champions Julia Somerville, Gloria Hunniford and Angela Rippon take up the cases for viewers who called for help when things seemed stacked against them. In this edition, the online shopping customers who ordered one thing but got something else altogether and were refused a refund. 

We also look at the people caught out by clauses in company T&Cs, which they say were too hard to find. We reveal the holiday firm whose T&Cs are nearly three times longer than a competitor's – and we challenge those with some of the wordiest contracts to trim them down. In our advice clinic, tech expert David McClelland has invaluable tips for tackling the scourge of spam emails.

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Episode 3

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