Sign language

Simulcast of network BBC Two in high definition.

BBC Two

Knowledge, drama, comedy and the arts for a broad adult audience.

BBC Two is a lively channel of depth and substance, carrying a range of knowledge-building programming complemented by great drama, comedy and arts.

BBC Two HD

Rip Off Britain

Factual: Consumer

Series 16

The Rip Off Britain team is ready to tackle the issues you feel affect you the most.

The Rip Off Britain team is ready to tackle the issues that most matter to you - from bills and bad customer service, to holidays and food.

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands HD

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

BBC One Nightlight

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

BBC One East HD

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One London

London

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South HD

BBC One West Midlands HD

BBC One Oxfordshire

BBC One Yorks & Lincs HD

BBC One South

BBC One Oxfordshire HD

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

BBC One North West

BBC One Cambridgeshire HD

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West HD

BBC One Yorks & Lincs

BBC One West HD

BBC One Channel Islands

BBC One Cambridgeshire

BBC One Yorkshire

BBC One Yorkshire HD

BBC One Channel Islands HD

BBC One West Midlands

BBC One East Midlands

BBC One South West

Formerly part of a wider BBC One South East region. Separated as BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One London HD

BBC One North East & Cumbria HD

BBC One North West HD

BBC One South East HD

BBC One Scotland

Scotland

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

BBC One Wales

Wales

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

BBC Two Northern Ireland

BBC Two England

England

Simulcast of BBC Two Wales in high definition

BBC Two Wales HD

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

Angela Rippon

Gloria Hunniford

Julia Somerville

Rowland Stone

Chris Walker

Lizz Martin

Rip Off Britain: Series 15: Episode 1

Episode 1

Series 15

BBC One - Rip Off Britain, Series 15, Episode 1

The team reveals customer service failures at one of the UK's energy firms.

The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.

From a brand new home, Rip Off Britain HQ in Salford, Angela Rippon, Gloria Hunniford and Julia Somerville are joined by Britain’s best consumer experts to help solve the problems you send in every day. In this edition, we reveal customer service failures at one of the country’s biggest energy firms, including the case of one woman whose account went from being £200 in credit to £6,000 in debt within days. We ask the new boss whether customer service is going to get better. Plus more frustration for customers of Britain’s most complained about pay TV provider, and how one woman ended up with a £5,000 bill for a car accident that wasn’t her fault – all because she unwittingly dialled the wrong number.

Accessibility links

Programme Index

Rip Off Britain

Series 15

Episode 1

Contributors

Genres

Brand

Series

BBC Two HD

About BBC Two