On Your Behalf

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BBC Radio Ulster

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Factual: Consumer

Linda McAuley champions the cause of consumers in Northern Ireland.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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BBC Radio Foyle

On Your Behalf: Telecoms Special

04/06/2022

Telecoms Special

BBC Radio Ulster - On Your Behalf, Telecoms Special

We explore your rights when it comes to TV, broadband and phone contracts.

On Your Behalf has been inundated with listeners’ stories about their difficulties with TV, Broadband and Phone service providers. Whether it’s getting a new connection, unexpectedly getting cut off or more simple issues like making sure you’re on the right deal for your needs, you’ve been telling us about how challenging it can be just getting in touch with your supplier.

Consumer expert Jane Hawkes guides us through listeners’ problems with top tips on dealing with chatbots, jumping the telephone queue and making a complaint when the time comes. We also hear from NI’s Commissioner for Older People, Eddie Lynch, OFCOM’s James Stinson and rural broadband expert Kate Clifford of the Rural Community Network. 


Northern Ireland's national station for local news, sport, weather, speech and music

Northern Ireland's national station for local news, live sport, weather, intelligent speech, great personalities and music to suit all tastes

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