You and Yours

Original version

BBC Radio 4 LW

Magazines & Reviews

Factual: Consumer

BBC Radio 4 FM

You and Yours: Care home records, Motorhomes, BT compensation

01/04/2022

Care home records, Motorhomes, BT compensation

BBC Radio 4 - You and Yours, Care home records, Motorhomes, BT compensation

Care home record keeping. New scheme for motorhomes. BT compensation battle.

The care home that refused to comply with an independent investigation. A new scheme to keep tourists and locals happy in beauty spots. The BT upgrade that cut people off.

We report on a care home that's refused to comply with an independent investigation into a complaint involving the financial records of a very vulnerable woman. The Local Government and Social Care Ombudsman says the company, Hamilton Care Ltd, failed to supply a court appointed solicitor with the information he needed. The Ombudsman has now issued a scathing notice against the provider which runs The Lodge care home in Scarborough in North Yorkshire. We speak to Daniel Lumb, the solicitor managing the woman's affairs, and Mike Hyatt, from the Local Government and Social Care Ombudsman. Hamilton Care insist they've sent the records and also say they've apologised and paid compensation.

One of the fastest growing holiday trends since the pandemic has been people deciding to stay in the UK, with increasing numbers heading off on their travels in a campervan or motorhome. According to the National Caravan Council there are about 225,000 on the road. Today, Forestry and Land Scotland have launched a scheme called Stay the Night. Leona Wilkie, Head of Visitor Services and Community tells us more.

For the past year we've been hearing from BT customers who've been cut off phone and broadband - sometimes for weeks on end. A lot of the problems were caused by a big industry drive to improve broadband speeds and move people off copper landlines on to digital phones that connect to the internet. Earlier this week, BT decided to pause that mass switchover unless customers ask to be upgraded. We hear from a listener whose elderly parents were cut off from their landline and broadband for nearly a month after being sold an upgrade. We also speak to Martyn James from Resolver, an online complaints resolution service.




Presenter: Peter White
Producer: Tara Holmes

BBC Radio 4

Intelligent speech, the most insightful journalism, the wittiest comedy, the most fascinating features and the most compelling drama and readings anywhere in UK radio.

Accessibility links

Programme Index

You and Yours

Care home records, Motorhomes, BT compensation

Genres

Brand

BBC Radio 4 LW

About BBC Radio 4