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Money Box: The future of face-to-face debt advice

16/10/2021

The future of face-to-face debt advice

BBC Radio 4 - Money Box, The future of face-to-face debt advice

Face-to-face debt advice, child trust funds and the former head of Ofgem

The future of face-to-face debt advice, accessing the child trust funds of children with learning difficulties, and the former head of Ofgem on energy suppliers' last resort.

Debt advisers in England fear that government plans to change the way their service is funded will see big cuts in the amount of face-to-face advice available.

We hear from a woman who says in-person debt advice helped turn her life around, in a way that online of over the phone assistance could never match. And debt adviser Amy Taylor, who is chair of the Greater Manchester Money Advice Group, tells us about the impact the changes could have in face-to-face help for people in her region.

The parents and guardians of young people who lack mental capacity are still being denied access to their child trust funds, despite the government promising to look at the problem a year ago. In the wake of this week's House of Lords debate on the issue, we hear from campaigning parent Andrew Turner on changes he would like to see to the current expensive, difficult and lengthy legal process facing families who want to access the cash their children need.

And as three more energy suppliers go bust this week, Dermot Nolan, the former chief executive of the energy regulator Ofgem, tells us what he thinks is wrong with the system... and how it should change.

Presenter: Paul Lewis
Producer: Paul Waters
Reporter: Dan Whitworth
Researcher: Anita Langary
Editor: Emma Rippon

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