On Your Behalf

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BBC Radio Ulster

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Factual: Consumer

Linda McAuley champions the cause of consumers in Northern Ireland.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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On Your Behalf: Refund Rights with Consumer Guru Jimmy Hughes

16/10/2021

Refund Rights with Consumer Guru Jimmy Hughes

BBC Radio Ulster - On Your Behalf, Refund Rights with Consumer Guru Jimmy Hughes

From hotel refunds to concert ticket returns, Jimmy Hughes is live to tackle your queries.

From hotel refunds to concert ticket returns, Jimmy Hughes is live to tackle your queries, plus the latest on Ryanair refunds.

Consumer guru Jimmy Hughes is live with Linda, to discuss your refund rights and consumer queries.

Jimmy hears from one listener, who didn't find out about his hotel refund until he was in the hotel car park, and another two listeners', who didn't get refunds for concerts cancelled or rescheduled due to Covid. 

Plus, the latest on Ryanair refunds: with the airline preventing some passengers who previously got refunds, for flights disrupted by Covid from travelling with them again unless they return the money, Martyn James of the consumer complaints website Resolver. explains how charge-back schemes like this work. 

And this week, the UK and the EU each outlined their proposals for changing the Northern Ireland Protocol, the agreement which keeps Northern Ireland in the EU's single market for goods and allows free-flowing trade with the EU. Andy Allen, Director of the UK International Consumer Centre tells Linda how their work on behalf of consumers has changed since Brexit.

Email: OnYourBehalf@bbc.co.uk

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