You and Yours

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You and Yours: Bank Fraud Failure, Offline Shopping, Disabled Transport

16/04/2021

Bank Fraud Failure, Offline Shopping, Disabled Transport

BBC Radio 4 - You and Yours, Bank Fraud Failure, Offline Shopping, Disabled Transport

Bank fraud failure. Public transport for people with disabilities.

The bank that warned a man he was being defrauded but still allowed him to send money to criminals. Alternative ways to shop for people who aren't online.

We report on how a bank warned a customer he was being defrauded but then still allowed him to send criminals half a million pounds.  The man's family claim the bank told him several times they thought it was fraud, but still allowed the payments to go through. The 69-year-old, who has terminal cancer, made 13 international payments worth hundreds of thousands of pounds.  Banks are allowed to refuse to send money if they think it's going to fraudsters, and can also call the police, if their customer doesn’t believe they've been caught up in a fraud.

As more businesses decide to move to online-only trading, we look again at complaints that some elderly and vulnerable people are being left behind. We explore what the alternatives are for offline customers who don't have access to the internet. We hear from the ready meal company, Parsley Box, based in Edinburgh, which started a phone line for customers, after discovering a website wasn't enough on its own.   A leading retail expert tells us how businesses can trade with all of their customers, in a cost effective way.

We look at how things might be about to get better for people with disabilities who use public transport.  Train operators say they're committed, by the end the of this year, to training their staff in how best to offer people with disabilities, the help they need.  We also hear about the introduction of more "talking buses" to help visually impaired people.

Presenter: Peter White
Producer: Tara Holmes

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You and Yours

Bank Fraud Failure, Offline Shopping, Disabled Transport

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