The Customer Is Always Right

Original version

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

Simulcast of network BBC One in high definition. From 03/11/2010

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London

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

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The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

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BBC One West Midlands

BBC One North West

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Simulcast of BBC One Wales in high definition. From 29/01/2013

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BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

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Lucy Alexander

Elspeth O'Hare

Marie Johnston

Claire Stewart

Firecracker Films

The Customer Is Always Right: Series 2 (Shortened Versions): Episode 12

Episode 12

Series 2 (Shortened Versions)

BBC One - The Customer Is Always Right, Series 2 (Shortened Versions), Episode 12

Customers test a pram bib, a super-absorbent sponge and an anti-theft sports bag.

Lucy Alexander is joined by three entrepreneurs to watch customers test and score their inventions: a pram bib, a super-absorbent sponge and an anti-theft sports bag.

Three entrepreneurs come together to discover what our cast of customers think of their inventions. Joined in the studio by presenter Lucy Alexander, the inventors watch footage of customers as they unbox, test, review and score their precious products. In today’s episode, we meet Melanie, Chris and Tony, all hoping to receive the highest scores from the customers to be crowned today’s winner.

Mum-of-three Melanie came up with her idea with husband and childhood sweetheart Frank. When Frank wanted to give his daughter an ice cream in her expensive pushchair, Melanie was only too aware of the mess it could create. Unable to find anything that would adequately cover the child and buggy, Melanie created her own pram bib that she hopes will wow the customers.

Inspiration struck Chris when he was trying to defrost his freezer without flooding the kitchen floor. He has come up with a super-absorbent sponge and cloth that can hold up to 12 times as much water as a normal sponge.

Tony’s love of playing football was to provide the inspiration for his idea.  Finding he often had to leave his bag unattended pitchside, and with no lockers to hand, he wanted a secure way to keep his bag safe while he concentrated on the game. So he invented a unique sports bag with three anti-theft elements to deter would-be thieves.    

Once all three inventors have watched the customer reviews and given their own thoughts on the feedback, Lucy reveals who has won the coveted The Customer Is Always Right winner’s trophy.

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The Customer Is Always Right

Series 2 (Shortened Versions)

Episode 12

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