The Customer Is Always Right

Original version

BBC One Channel Islands

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

BBC One London

London

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

BBC One Yorkshire

BBC One West Midlands

BBC One North West

BBC One Oxfordshire

BBC One Cambridgeshire

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

BBC One Yorks & Lincs

BBC One Scotland

Scotland

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

BBC One Wales

Wales

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Lucy Alexander

Elspeth O'Hare

Marie Johnston

Claire Stewart

Firecracker Films

The Customer Is Always Right: Series 2 (Shortened Versions): Episode 11

Episode 11

Series 2 (Shortened Versions)

BBC One - The Customer Is Always Right, Series 2 (Shortened Versions), Episode 11

Featuring a smell-proof dog poo bag, a hand cream and a pirate-themed board game.

Lucy Alexander is joined by three entrepreneurs to watch customers test and score their inventions: a smell-proof dog poo bag, a hand cream and a pirate-themed board game.

Lucy Alexander is joined by three inventors as customers test, review and score their precious products. In today’s episode, Mandy, Jonathan and Cait are all hoping to get the highest scores from the customers and be crowned the day’s winner.  

Former theatrical agent Mandy found pleasant family dog walks left her with a distinctly unpleasant problem - what to do with whiffy dog bags?  Mandy set about creating a clip-on, hands-free, smell-proof carry bag, with a section for clean bags and a scented section to carry the offending articles.

Inspiration struck for Jonathan and Antonia after Antonia’s hands began to suffer as a result of repeated hand washing during her nursing job.  Struggling to find a cream that adequately dealt with her cracked and bleeding hands, the pair researched ingredients and formulas until they came up with a cream that is aimed at nurses but also works for use at home.  

Graphic designer Cait and musician and illustrator Matt met when Cait was considering returning to work after a career break looking after her young family. A keen board game player, Cait roped in Matt’s musical and artistic talent to help her dream up a swashbuckling board game set on the Cornish coast and mixing immersive pirate-themed game play with 100 unique pirate characters.  

Once all three inventors have watched the customer reviews and given their own thoughts on the feedback, Lucy reveals who has won the coveted The Customer Is Always Right winner’s trophy.

Accessibility links

Programme Index

The Customer Is Always Right

Series 2 (Shortened Versions)

Episode 11

Contributors

Genres

Brand

Series

BBC One Channel Islands

About BBC One