The Customer Is Always Right

Original version

BBC One North West

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

BBC Two

BBC One London

London

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

BBC One Cambridgeshire

BBC One Oxfordshire

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

BBC One Yorkshire

BBC One West Midlands

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One Yorks & Lincs

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One Channel Islands

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

BBC One Wales

Wales

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

BBC One Scotland

Scotland

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

Simulcast of network BBC Two in high definition.

BBC Two HD

BBC Two England

England

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

Simulcast of BBC Two Wales in high definition

BBC Two Wales HD

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

BBC Two Northern Ireland

Lucy Alexander

Elspeth O'Hare

Marie Johnston

Claire Stewart

Firecracker Films

The Customer Is Always Right: Series 2 (Shortened Versions): Episode 4

Episode 4

Series 2 (Shortened Versions)

BBC One - The Customer Is Always Right, Series 2 (Shortened Versions), Episode 4

Featuring a dog training toy, vegan nail varnish and a t-shirt that can be coloured in.

Lucy Alexander is joined by three entrepreneurs to watch customers test and score a dog training toy, vegan nail varnish and a t-shirt for kids that can be coloured in with soluble pens.

Three entrepreneurs come together to discover what our cast of customers think of their inventions. Joined in the studio by presenter Lucy Alexander, the inventors watch footage of customers as they unbox, test, review and score their precious products. In this episode, we meet Trixie, Melissa and Natalie, who are all hoping to receive the highest scores from the customers to be crowned the winner. While training dogs to return to their owners, animal behaviourist Trixie noticed some pooches failed to respond to balls or food, but they all loved chasing squirrels. This led Trixie to develop a dog behaviour and training tool with a squeaky soft toy at one end that encourages doggies to return to their owners. What started out as a hobby has become a passion and a full-time business for new mum Natalie. She has come up with her own brand of vegan nail varnishes and perfumed varnish removers. Hailing from a family of entrepreneurs and inspired by her sister’s work with autistic children, Melissa wanted to get involved in something that would be beneficial for the community. Noticing that colouring in was good for sensory processing, Melissa came up with a t-shirt for kids that can be coloured in with soluble pens and then washed to be coloured in all over again. Once all three inventors have watched the customer reviews, Lucy reveals who has scored the highest and won the coveted The Customer Is Always Right winner’s trophy.

Accessibility links

Programme Index

The Customer Is Always Right

Series 2 (Shortened Versions)

Episode 4

Contributors

Genres

Brand

Series

BBC One North West

About BBC One