The Customer Is Always Right

Original version

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Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

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The Customer is Always Right

Lucy Alexander

Marie Johnston

Elspeth O'Hare

Jennifer Gilroy

Firecracker Films

The Customer Is Always Right: Series 2: Episode 15

Episode 15

Series 2

BBC One - The Customer Is Always Right, Series 2, Episode 15

Featuring a smartphone holder, heated mittens and a hexagonal frying pan.

Customers test and score a smartphone holder, heated mittens and a hexagonal frying pan that allows food to be decanted on to plates more easily.

Three entrepreneurs come together to discover what our cast of customers think of their inventions.

Husband-and-wife team Sam and Geoff have come up with a wearable silicon smartphone holder that stretches around the phone like an elastic band and is attached to a lanyard making it harder to pinch, lose or drop down the loo! Mark enjoys getting his young kids outside in the pram for some fresh air, but is less enthusiastic about having freezing cold hands during the winter months. Finding existing hand warmers merely lukewarm, Mark came up with a pair of heated mittens that not only keep your digits toasty but also incorporate a battery to charge your mobile phone. Moving from Sweden in 2008, Freddie started his own chef’s knife company from his kitchen in London. Buoyed by the interest in their unique design, he wanted to apply his aesthetic to another kitchen essential, the humble frying pan. Noticing that many pans were messy when decanting the contents into a plate, he came up with a hexagonal shape that allows for precision pouring of sauces. 

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