The Customer Is Always Right

Original version

BBC One Yorkshire

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

BBC Two

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

BBC One London

London

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

BBC One North West

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

BBC One Oxfordshire

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One Channel Islands

BBC One Cambridgeshire

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

BBC One West Midlands

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

BBC One Yorks & Lincs

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

BBC One Scotland

Scotland

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

BBC One Wales

Wales

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

BBC Two England

England

Simulcast of network BBC Two in high definition.

BBC Two HD

BBC Two Northern Ireland

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

Simulcast of BBC Two Wales in high definition

BBC Two Wales HD

The Customer is Always Right

Lucy Alexander

Marie Johnston

Elspeth O'Hare

Jennifer Gilroy

Firecracker Films

The Customer Is Always Right: Series 2: Episode 15

Episode 15

Series 2

BBC One - The Customer Is Always Right, Series 2, Episode 15

Featuring a smartphone holder, heated mittens and a hexagonal frying pan.

Customers test and score a smartphone holder, heated mittens and a hexagonal frying pan that allows food to be decanted on to plates more easily.

Three entrepreneurs come together to discover what our cast of customers think of their inventions.

Husband-and-wife team Sam and Geoff have come up with a wearable silicon smartphone holder that stretches around the phone like an elastic band and is attached to a lanyard making it harder to pinch, lose or drop down the loo! Mark enjoys getting his young kids outside in the pram for some fresh air, but is less enthusiastic about having freezing cold hands during the winter months. Finding existing hand warmers merely lukewarm, Mark came up with a pair of heated mittens that not only keep your digits toasty but also incorporate a battery to charge your mobile phone. Moving from Sweden in 2008, Freddie started his own chef’s knife company from his kitchen in London. Buoyed by the interest in their unique design, he wanted to apply his aesthetic to another kitchen essential, the humble frying pan. Noticing that many pans were messy when decanting the contents into a plate, he came up with a hexagonal shape that allows for precision pouring of sauces. 

Accessibility links

Programme Index

The Customer Is Always Right

Series 2

Episode 15

Contributors

Genres

Brand

Series

BBC One Yorkshire

About BBC One