The Customer Is Always Right

Original version

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

BBC Two

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

BBC One London

London

BBC One Yorkshire

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

BBC One Channel Islands

BBC One Cambridgeshire

BBC One Oxfordshire

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

BBC One North West

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One West Midlands

BBC One Yorks & Lincs

Simulcast of BBC One Wales in high definition. From 29/01/2013

BBC One Wales HD

BBC One Wales

Wales

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

BBC One Scotland

Scotland

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

BBC Two England

England

Simulcast of network BBC Two in high definition.

BBC Two HD

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

BBC Two Northern Ireland

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

Simulcast of BBC Two Wales in high definition

BBC Two Wales HD

The Customer is Always Right

Lucy Alexander

Marie Johnston

Elspeth O'Hare

Jennifer Gilroy

Firecracker Films

The Customer Is Always Right: Series 2: Episode 8

Episode 8

Series 2

BBC One - The Customer Is Always Right, Series 2, Episode 8

Featuring a vegan skincare range, a luggage device and a coat for drying wet dogs.

Customers test and score a vegan skincare range, a device for fixing hand lugggage to a suitcase and a coat for drying wet dogs.

Lucy Alexander is joined by three inventors to watch footage of customers as they unbox, test, review and score their precious products. 

Having failed to find a successful treatment for his acne, Kyle Frank has taken matters into his own hands and created an ethically and sustainably sourced vegan skincare range. Former TV engineer Paul was fed up with his hand luggage constantly falling from the top of his suitcase as he made his way through the airport, so he has designed a simple rubberised board which fits over the handle of any suitcase creating the perfect platform for a second piece of luggage to sit on. And retired music teacher Alison has invented a doggie drying coat to keep her water-loving pets dry and clean in the car. 
 
Once all three inventors have watched the customer responses and given their own thoughts on the feedback, Lucy reveals who has won the coveted The Customer Is Always Right winner’s trophy.

Accessibility links

Programme Index

The Customer Is Always Right

Series 2

Episode 8

Contributors

Genres

Brand

Series

BBC One West

About BBC One