BBC Radio 4 LW

In Business

Factual: Money

Series about the world of work from vast corporations to modest volunteers

Series of programmes about the whole world of work, public and private, from vast corporations to modest volunteers

In Business: The Business of Clicks

Plain sailing?

The Business of Clicks

BBC Radio 4 - In Business, The Business of Clicks

Online will account for 50 per cent of retail within a decade - it is described as a consumer-led revolution. How will this change affect retailers?

Online retail spending has increased more than four fold in the last ten years - it now accounts for almost one in five pounds we spend shopping. 

But whilst times are tough for our high streets, e-retailing is far from a licence to print money. With widespread discounting and the growing cost of delivery and returns, margins are being squeezed and many are finding it a struggle to survive.

In this programme, Adam Shaw investigates how the economics of e-commerce work, what the move to predominantly online will mean for many retailers and what our shopping environment may look like in 10 years time.

Presenter: Adam Shaw
Producer: Alex Lewis

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