You and Yours

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You and Yours: Poor Quality Care; Old Tat; Buying Mattresses Online.

20/12/2019

Poor Quality Care; Old Tat; Buying Mattresses Online.

BBC Radio 4 - You and Yours, Poor Quality Care; Old Tat; Buying Mattresses Online.

Complaining about poor quality care. Old tat being sold on eBay. Buying mattresses online.

The care home told to refund a woman's care fees in full. Why bits of concrete are being sold on eBay for thousands of pounds. Reviving your business after High Street collapse.

We reveal how one care home has been told to pay back nearly £9,000 in fees to a family after their mother's treatment fell far below accepted standards. We hear from one of the woman's daughters about what went wrong. We also speak to Nigel Ellis, the Chief Executive of the Local Government and Social Care Ombudsman, which investigated the family's complaint against the home.

Our reporter, Melanie Abbott, visits Selfridges' first ever cinema in Oxford Street in London. It's the retail industry's latest effort to lure us back on the High Street, coming soon  after the new Microsoft store in London built a video games area.  

We find out why bits of concrete from demolished cooling towers are now sold on eBay for thousands of pounds. We speak to Pete Jackson, a local history buff who's put pieces of concrete up for auction from the recent demolition of four cooling towers at the Iron Bridge Power Station in Shropshire. We also hear from Lawrence Lambert who has been a valuer on BBC TV’s Cash in the Attic.

We look at why owners of older mobile phone handsets are likely to lose access to What's App in the next few weeks. We speak to Rhiannon Williams, the i newspaper's technology correspondent, about what, if anything, people can do to avoid losing the UK's most popular messaging app from their devices.

We speak to Warren Evans, the founder of a bed and mattress company that collapsed last year about how he's managed to revive his business online. Last year his company, which he started with just £200 at the age of 17, was forced to close 14 showrooms across London and the South East, employing nearly 300 people. 

Presenter: Peter White
Producer: Tara Holmes

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You and Yours

Poor Quality Care; Old Tat; Buying Mattresses Online.

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