On Your Behalf

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BBC Radio Ulster

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Factual: Consumer

Linda McAuley champions the cause of consumers in Northern Ireland.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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BBC Radio Foyle

On Your Behalf: Universal Credit Overpayment

07/12/2019

Universal Credit Overpayment

BBC Radio Ulster - On Your Behalf, Universal Credit Overpayment

Universal Credit overpayment, slow broadband conundrums and Christmas consumer advice 


The man who has been paid more Universal Credit than he was entitled to and has no right of appeal. 

We hear from a man who has been paid more Universal Credit than he was entitled to and has no right of appeal and the amount? - £11,922.26. The mistake wasn't his, it was a computer glitch, and that's all he was told. What rights does he have? The Law Centre will have the answers and on his behalf, we've been in touch with Universal Credit, 
The woman whose broadband is so bad that she can barely send an e mail, whereas her next door neighbour has high speed broadband - we're hoping to find out why hers is so bad and what can be done. Buying Christmas presents in the sale, what if they're faulty and what are your rights on returns after Christmas. Patricia Doonan of Belfast Consumer Advice will be in the studio to answer listeners consumer problems.


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